Customer Support Specialist

Full Time Los Angeles Posted 2 months Ago

Since its inception, Leaf Logix has been reinventing the enterprise software backbone of the exciting Cannabis industry. We are looking client-focused Support Specialist dedicated to customer satisfaction and the mission of the Leaf Logix Customer Success Team. We pride ourselves on our entrepreneurial approach to customer service. You will be joining a community of self-motivated, talented individuals who are dedicated to getting stuff done!

About the Role

As Support Specialist, you’ll gain client-facing experience immediately. Responsibilities will include Tier 1 support (phone, email, and web), demo delivery for potential clients, and development and management of content in in the Help Center.

This role is an essential component of customer loyalty and maintaining long-term engagement. You’ll be working to build a culture of world-class support. This role requires a mix of people skills and light technical skills; the ability to build rapport with customers coupled with the ability to troubleshoot/triage customer issues.

Successful candidates will be expected to:

  • Develop long-term relationships with assigned clients through provision of immediate support
  • Anticipate future client needs and extrapolate from client conversation potential new development needs
  • Exercise sound judgement on time allocate per customer problem
  • Learn the company’s software product quickly and deliver clear demos to potential new clients

Required

  • Strong interest in technology and ability to quickly learn company’s product suite
  • Excellent client-facing communications – both written & verbal
  • Ability to think creatively about ways to solve customer problems and increase the level of satisfaction over time.
  • Direct experience working at a startup company or willingness embrace a startup attitude– willing to eat, sleep, and breathe our culture
  • Ability to manage time and tasks proactively, including electronic communications and calendars
  • Capacity to manage work goals and meet deadlines whether working on-site, home-office, or traveling
  • Aptitude with common business support programs such as Google Suite, CRM’s, web presentation software
  • Schedule flexibility to accommodate employees and customers across United States time zones
  • Willingness to travel within the USA intermittently

Bonus

  • Degree in a technical, engineering or quantitative background.
  • Experience at a licensed cultivation, processing, or dispensary facility within the cannabis industry, preferably a vertically-integrated system where mastery of seed-to-sale processes can be demonstrated
  • Experience successfully managing small to medium employee teams
  • Experience with project management preferred, including project management software

Why You Should Join

Leaf Logix is a global seed-to-sale enterprise software company in the exciting Cannabis industry. The Cannabis industry is still young and pioneers in the space struggle with continuously evolving regulatory and consumer demands. We offer our customers software solutions for every point in the supply chain, helping them optimize sales and grow yield while protecting them from regulatory violations with built-in safeguards.

Leaf Logix is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences.

Want to apply for this job?

To apply for this job email your details to info@leaflogix.com